Connect CrowdPass with WhatsApp
Reach CrowdPass attendees on WhatsApp with event updates and media
With over 2 billion users, WhatsApp is where your international attendees already communicate. Send registration confirmations, check-in details, and event media through approved Business API templates. Rich media messages let you include venue maps, badge QR codes, and session agendas as images or PDFs.
Automations you can build
Each registration triggers an approved WhatsApp Business template with the attendee's name, event details, and a link to download their digital badge. Template messages ensure reliable delivery across carriers and countries.
After NFC badge tap, the attendee receives a WhatsApp message with an attached venue floor plan image, their personalized schedule PDF, and a welcome video from the organizer. Media messages have dramatically higher engagement than plain text.
When an exhibitor scans a badge, the lead receives a WhatsApp message with the exhibitor's digital brochure as a PDF attachment and a quick-reply button to request a follow-up call. Reply rates on WhatsApp outperform email by 5-10x for international events.
Buyers receive their ticket confirmation, QR code image, and payment receipt via WhatsApp. For events in regions where WhatsApp is the primary communication channel, this eliminates missed confirmations common with email.
How event teams use this
International conference attendee engagement
A global summit with attendees from 40 countries uses WhatsApp as the primary communication channel. Registration confirmations, pre-event prep materials, and day-of logistics are all delivered as WhatsApp template messages. Response rates on logistics questions hit 85% versus 20% for email.
Media-rich sponsor activations
Sponsors at a music festival send branded WhatsApp messages to attendees who scan their NFC badges. Each message includes a video ad, a discount coupon image, and a quick-reply button. Sponsors see 4x engagement compared to post-event email blasts.
Pre-event logistics in emerging markets
A fintech conference in Lagos sends all event logistics via WhatsApp because email open rates in the region are below 15%. Venue directions with GPS pins, dress code images, and agenda PDFs arrive as rich media messages that attendees save to their phones.
Connect in 3 steps
No code required. Set up in under 5 minutes.
Log in to Zapier
Go to zapier.com and search for "CrowdPass" in the app directory. Connect your CrowdPass account using your API key from Settings > Integrations.
Choose your trigger
Select a CrowdPass trigger event: new registration, attendee check-in, NFC badge scan, lead capture, or form submission. Each trigger sends full attendee data.
Map your action
Choose the destination app and configure what happens. Map CrowdPass fields (name, email, ticket type, custom questions) to the app's fields. Test and activate.
Related integrations
Ready to connect CrowdPass to WhatsApp?
Schedule a demo and we'll help you set up the perfect automation for your next event.