Privacy Policy

1. Introduction

CrowdPass, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our users, including event organizers, attendees, exhibitors, and visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile applications, and related services (collectively, the “Services”).

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access or use the Services.

2. Information We Collect

We collect information in several ways:

a. Personal Information

Information you provide directly, including your name, email address, phone number, company name, job title, billing information, and any other information submitted through registration forms, account creation, or event participation.

b. Event Data

Check-in times, session attendance, badge scans, zone access logs, lead retrieval interactions, and other data generated through your participation in events using our NFC, RFID, and QR code technology.

c. Device and Technical Information

IP address, browser type, device identifiers, operating system, referring URLs, screen resolution, and usage patterns collected automatically when you access the Services.

d. Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 8 for more details.

3. How We Use Your Information

We use the information we collect to:

• Event management: Process registrations, check-ins, access control, and badge printing
• Communications: Send transactional emails such as registration confirmations, event updates, and customer support responses
• Analytics: Generate reports and insights for event organizers, including attendance data, session analytics, and lead retrieval metrics
• Security and fraud prevention: Detect, prevent, and address technical issues, unauthorized access, and security threats
• Service improvement: Maintain, improve, and develop new features for the Services
• Legal compliance: Comply with applicable laws, regulations, and legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: We use trusted third-party providers who perform services on our behalf, such as payment processing, email delivery, cloud hosting, and analytics. These providers are contractually obligated to protect your information.
• Event organizers: Attendee data is shared with the organizers of events you attend, as they are the data controllers for their respective events. Organizers may also share data with exhibitors and sponsors when you interact with their activations via badge scan.
• Legal requirements: We may disclose information when required by law, regulation, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Role-based access controls and authentication requirements
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with SOC 2 compliant hosting providers

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications or opt out of certain data processing activities
• Portability: Request your data in a structured, machine-readable format
• Restriction: Object to or restrict certain processing of your information

To exercise these rights, please contact us at info@crowdpass.co. We will respond to your request within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Event participation data is typically retained for the duration specified by the event organizer. When data is no longer needed, we securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential cookies: Required for core functionality such as authentication and security
• Analytics cookies: Help us understand how visitors interact with our website and improve the user experience
• Preference cookies: Remember your settings and preferences across sessions

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Services. Some browsers transmit “Do Not Track” signals; we currently do not respond to these signals as there is no industry-wide standard.

9. Children's Privacy

The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at info@crowdpass.co.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure that your information receives adequate protection in accordance with applicable data protection laws.

11. Third-Party Links

The Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: