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Palm Springs Surf Club

The Palm Springs Surf Club partnered with CrowdPass to create a frictionless guest experience by implementing tailored venue solutions for guest check-in, booking surf sessions, and managing attendee flow through access control. Through a custom mobile app, Palm Springs Surf Club streamlined operations using on-site and online registration tools, real-time session management, and NFC wristband integration.

Industry
event size
New Leads
Engagement Rate
100%
Data integrity, no repeats
1 hour
Reduced check in process
scans
100%
Mobile App Downloads

The CrowdPass Features Used

Custom Mobile App

CrowdPass developed a customized mobile app that allowed Palm Springs Surf Club guests to check in and book surf sessions with ease. This app streamlined the guest experience from registration to in-water activities.

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Check-in Solutions + Access Control

CrowdPass provided a clear real time view of guest booking and session availability, ensuring the right guests were in the right area at the right time.

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NFC Technology

Guests paired their NFC wristband with their profile to check-in and access real time data from their sessions

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The Challenge:

  • Efficient Guest Check-In: The club needed a quick and efficient way for guests to check in and manage surf sessions.
  • Session Booking Management: The staff needed a clear, real-time view of guest bookings and session availability.
  • Seamless User Experience: Palm Springs Surf Club wanted to provide a customized, easy-to-navigate experience for their guests from registration to session participation.

The Solution:

User Registration: Guests completed an onboarding wizard to input basic information, verify age with a license scan, and upload a selfie for a personalized profile.

User Profiles: Once registered, guests had access to a comprehensive profile including pairing status for their NFC wristband, check-in status, ID verification, waiver completion, and personal info along with upcoming sessions.

2. Real-Time Staff Views

Dayview: The staff were provided with a real-time overview of sessions, displaying current and upcoming bookings. A "Green Check + Paired" indicator allowed staff to quickly identify whether guests had checked in and paired their wristbands.

Attendee List: This view displayed which guests were currently in a session and which were next in the queue, helping staff manage attendance and ensure smooth operations.

Session List: Staff could access a detailed session overview to see which events and surf sessions were live, upcoming, or completed. They could also view session availability for the week, waiting lists, and checked-in members.

NFC Wristband Integration

Guests received NFC-enabled wristbands, which were paired to their user profiles upon check-in. These wristbands allowed guests to scan into their surf sessions, providing an effortless, contactless way to participate.

Session Scanning: The NFC wristbands allowed guests to seamlessly scan into sessions. When a guest scanned their wristband, the system displayed check-in confirmation, while unauthorized attempts prompted alerts.

Results:

The implementation of CrowdPass Venue Solutions led to significant improvements in guest experience and operational efficiency for Palm Springs Surf Club:

- Streamlined Guest Check-Ins: The custom mobile app and NFC wristbands created a frictionless check-in process, reducing wait times and enhancing the overall guest experience.

- Real-Time Session Management: Staff could easily monitor session availability, check-ins, and attendee flow, ensuring sessions ran smoothly and guests were accommodated efficiently.

- Increased Guest Engagement: With personalized profiles, simplified booking, and seamless scanning into sessions, guests were more engaged and had a more enjoyable experience.

Conclusion:

CrowdPass's tailored venue solutions provided Palm Springs Surf Club with the tools to enhance the guest experience from check-in to surf sessions. By integrating advanced technology like NFC wristbands, real-time staff dashboards, and custom mobile apps, the Palm Springs Surf Club could offer a seamless experience that put guests in the water quicker and improved operational efficiency for staff.