Palm Springs Surf Club
The Palm Springs Surf Club partnered with CrowdPass to create a frictionless guest experience by implementing tailored venue solutions for guest check-in, booking surf sessions, and managing attendee flow through access control. Through a custom mobile app, Palm Springs Surf Club streamlined operations using on-site and online registration tools, real-time session management, and NFC wristband integration.
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The CrowdPass Features Used
CrowdPass developed a customized mobile app that allowed Palm Springs Surf Club guests to check in and book surf sessions with ease. This app streamlined the guest experience from registration to in-water activities.
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CrowdPass provided a clear real time view of guest booking and session availability, ensuring the right guests were in the right area at the right time.
Guests paired their NFC wristband with their profile to check-in and access real time data from their sessions
The Challenge:
- Efficient Guest Check-In: The club needed a quick and efficient way for guests to check in and manage surf sessions.
- Session Booking Management: The staff needed a clear, real-time view of guest bookings and session availability.
- Seamless User Experience: Palm Springs Surf Club wanted to provide a customized, easy-to-navigate experience for their guests from registration to session participation.
The Solution:
User Registration: Guests completed an onboarding wizard to input basic information, verify age with a license scan, and upload a selfie for a personalized profile.
User Profiles: Once registered, guests had access to a comprehensive profile including pairing status for their NFC wristband, check-in status, ID verification, waiver completion, and personal info along with upcoming sessions.
2. Real-Time Staff Views
Dayview: The staff were provided with a real-time overview of sessions, displaying current and upcoming bookings. A "Green Check + Paired" indicator allowed staff to quickly identify whether guests had checked in and paired their wristbands.
Attendee List: This view displayed which guests were currently in a session and which were next in the queue, helping staff manage attendance and ensure smooth operations.
Session List: Staff could access a detailed session overview to see which events and surf sessions were live, upcoming, or completed. They could also view session availability for the week, waiting lists, and checked-in members.
NFC Wristband Integration
Guests received NFC-enabled wristbands, which were paired to their user profiles upon check-in. These wristbands allowed guests to scan into their surf sessions, providing an effortless, contactless way to participate.
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Session Scanning: The NFC wristbands allowed guests to seamlessly scan into sessions. When a guest scanned their wristband, the system displayed check-in confirmation, while unauthorized attempts prompted alerts.
Results:
The implementation of CrowdPass Venue Solutions led to significant improvements in guest experience and operational efficiency for Palm Springs Surf Club:
- Streamlined Guest Check-Ins: The custom mobile app and NFC wristbands created a frictionless check-in process, reducing wait times and enhancing the overall guest experience.
- Real-Time Session Management: Staff could easily monitor session availability, check-ins, and attendee flow, ensuring sessions ran smoothly and guests were accommodated efficiently.
- Increased Guest Engagement: With personalized profiles, simplified booking, and seamless scanning into sessions, guests were more engaged and had a more enjoyable experience.
Conclusion:
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